Review Management Tailored To Your Business

THESE FACTS ARE IMPACTING YOUR BUSINESS
RIGHT NOW. DO YOU KNOW HOW TO RESPOND?

0%
DEEM REVIEW CONTENT MORE TRUSTWORTHY THAN BRAND SOCIAL NETWORK POSTS.

Forrester

0%
will not do business with a company rated 3 stars or less.

ReviewTrackers

0%
Trust reviews as much as they trust friends and family.

BrightLocal

0%
only care about reviews posted within the past month.

Ringlead.com

WE TURN GOOD REVIEWS INTO
MORE GOOD REVIEWS.

You KNOW You Deserve Five Stars

STOP LIVING IN FEAR OF BAD REVIEWS.

We know you get it. The numbers are clear. 92% of customers check online reviews before buying. 79% trust reviews as much as the personal recommendation of a family member. Online reviews are quickly encroaching into the hallowed ground of traditional word of mouth. Your mobile enabled customers are more alert and investigative than ever before.

Between Google, Yelp and other search providers, your business’ star rating is the #1 key to success – and just a one-star increase in your current score could lead to a 9% uptick in revenue. Meanwhile, just a few customer complaints can morph into negative reviews,and as a result could quickly drop you lower in online search results – leading to even fewer customers, and even fewer five-star ratings. It’s a vicious cycle – and it seems to be out of your control.

But what if it isn’t?

 

Turn Your Happiest Customers Into Brand Advocates

TAKE BACK YOUR ONLINE REPUTATION.

It’s no secret that Google serves up top-reviewed products and services towards the top of its search results pages. Comfortable with this? Did you know even if you’re ranked #1 today, you’re likely going to sink lower – especially as Google pushes into the local search space and deems other local product/service providers more relevant and starts to push your business down the results page, or perhaps off Google Maps search results altogether.

Third-party review sites also impact your Google ranking – but positive reviews alone aren’t enough. In fact, what’s not common knowledge is that consumers consider trustability when reading reviews — 57% of consumers are suspicious of businesses with only positive reviews, and no negative ones. The reality is that to build this trust, you need good and bad reviews – and you need to know how to leverage each of them to build a reputation that brings in new customers.

This is where review management can get to be too much for even the biggest companies to handle. Smart businesses get help. Shouldn’t yours?

World Class Hospitality Marketing Expertise

SOLUTIONS TAILORED FOR YOUR INDUSTRY.

Effective reputation management is about more than just encouraging reviews. It’s also about actively monitoring reviews, developing clear guidelines for responding to reviews, embracing – and even leveraging – negative reviews, as well as tracking the latest scores to find out what’s really driving ROI and what isn’t.

Everyone knows that elite hotels know how to provide world-class care to their guests. That’s why we leverage our decades of experience in travel marketing to roll out bespoke review management platforms that deliver new customers and attributable revenue.

LEVERAGE OUR TAILORED PLATFORMS
OF REVIEW MANAGEMENT TOOLS.

On the front lines of the travel marketing industry, we learned firsthand that off-the-shelf solutions don’t fix reputation problems. The only way to establish a five-star reputation is to sit down with the people who actually deliver your product or service, and develop tools that plug into your business’s existing tools and platforms.

That’s why we deliver custom solutions designed around your brand, your true operational needs and customer service commitment.

Review Alerts

To manage reviews effectively, you need to know about them quickly. The longer a negative review sits without a response, the more it hurts your reputation. That’s why we automatically alert you when new reviews are posted.

Response Dashboards

Different review sites are important to different industries – and keeping track of every review on every site is a draining, time-consuming process. We deliver online dashboards to assist in tracking response levels and consumer sentiment so you can keep your eye on the big picture.

REVERB

Our review stimulator, REVERB, transforms positive reviews into more positive reviews. Once we’ve customized it around your brand and customer segments REVERB sends shockwaves of positive reviews throughout social media, turning your customers’ offline experiences into ranking boosts – and revenue.

LEARN MORE

Review Streams

While positive and negative reviews are both important for your reputation, we selectively stream and publish only your positive reviews on your website – sparking consumer interest, building trust, and improving your search engine optimization.

Review Performance Report

No more wasting time tracking down every review. Our monthly management report gives you a one-page summary of every review you’ve received, across every site we track. We even call out trends that are worth your attention.

 

WHY WAIT? START FIXING YOUR REVIEW PROBLEMS NOW.

Find out what people are saying about you online.