Selling online offers a huge opportunity for your business, but it also presents a challenge. The popularity of review sites means that managing your online reputation is a full-time job. Unless you’re a multinational company, you don’t have the personnel, but if you’re not managing it, negative reviews could be harming your sales. You can’t remove bad reviews from review sites, but you can limit their impact to your business. Learn how to get reviews now!
That’s what REVERB does. That’s why we created REVERB. It’s an online review stimulator that makes it easier to monitor and manage reviews. It promotes positive reviews, and alerts you to unhappy customers. It works automatically, so you can focus on running your business. Start by getting your reviews for free above, and discover what your customers are saying about you.
Customer is directed to a feedback form
After a customer makes a purchase from your website or business, REVERB directs them to a feedback form. To the customer, it’s simply the last stage of their checkout process. It fits seamlessly into the customer journey and uses your branding and logo.
You are alerted to negative feedback
If a customer does give negative feedback, REVERB alerts you immediately. Unhappy customers are able to voice their complaint without visiting a review site. Additionally, you can then contact them to correct any problems before they consider visiting one.
Positive reviews are made public
When a customer leaves positive feedback, REVERB directs them to review sites and encourages them to leave their review publicly. You will see more and more positive reviews online showing your company in the best possible light.
How our review monitoring tool can help you
88% of consumers now trust online reviews as much as friends recommendations. REVERB enlists the help of your best customers to share their experiences. This process shows that your business cares about its customers and delivers for them. So when potential customers research you, they know that you can help them. As a result, they visit your website with a favorable view of you.
86% of people will hesitate to buy from a business that has negative online reviews. And one negative review can cost you up to 30 customers. It’s unavoidable, every company will get an unhappy customer at one point or another. Unfortunately, just one unhappy customer can seriously damage your reputation. You can never remove bad reviews but REVERB will intercept unhappy customers before they post a negative review.
Negative feedback can often give you valuable insight on your service. It can help you to identify potential issues before they become serious. Or it can highlight opportunities that you may not have identified. REVERB ensures that feedback gets to you instead of being posted online. So you can address it and take steps to correct it.
On average, a one star increase on YELP means up to a 9% increase in your revenue. That’s just focusing on one review site. REVERB targets all major review sites. Which is why we see a significant increase in revenue for our clients. In the majority of cases, this is within 3 months. You see more new customers and more revenue quickly.
REVERB works automatically and integrates with your existing setup, whatever you have in place. It’s review monitoring with no additional workload. 44% of consumers only care about reviews posted with the past month. Automating the system means that you continue to populate review sites without extra effort. You won’t need to worry about how to remove reviews again.
“Digital Viscosity’s REVERB platform gave us a 33% improvement in our online rating scores in just 2 months. We’ve even seen a corresponding uplift in volume across all our locations. This is one of the most exciting partnerships we’ve ever formed!”
Emergency Medical Service Brand
No company can remove reviews from review sites like Yelp, so any company that says they can isn’t being truthful. What REVERB does is limit future bad reviews and amplify new positive reviews. So you don’t need to remove bad reviews as the ones that are currently displayed will be crowded out by the new reviews, building a positive image of your business.