Manage what's really being said about your brand

MONITOR YOUR ONLINE PULSE

OUR REPUTATION MANAGEMENT SOLUTION

Analyze, establish, and protect and your brand’s image with Digital Viscosity’s reputation management solutions — where all reviews and comments are available in a single and simple location. Immediately start monitoring and responding to your customer’s online reviews from ALL the sites relevant to your industry, get insight into your competitor’s online performance and solicit more reviews from happy customers while intercepting unsatisfied customers. Our solution is scalable and allows the flexibility of one or hundreds of locations across the country.

Multi-Location Dashboards

Snapshot of your location(s)’s overall online performance. Aggregates reviews, social mentions, local listings, search rankings and most recent one- and five- star reviews.

Review Hub

Monitor and analyze reviews across all online review sites. View overall rating,quantity of reviews, and local competitor intel. Respond directly to open reviews within a single dashboard.

Review Stimulation

Automated, customer satisfaction survey ensures brand standards are upheld. Solicit positive reviews from satisfied (or happy) customers while internally intercepting dissatisfied customers.

Sentiment Analysis

Artificial Intelligence takes natural user review text and translates data into negative/positive sentiments. Highlights key, common, consumer sentiments to drive better customer experience and predict customer needs/wants.

Feature Details

DASHBOARD

At a glance, evaluate performance with aggregated online reviews, social media mentions, local listings, and search rankings.

REVIEW MANAGEMENT

Within a single dashboard, slice and dice your online reviews by location, region, and/or internal grouping. Engage customers by responding to online reviews. See a quick visual report of negative, neutral, and positive reviews.

SENTIMENT ANALYSIS

Keep a pulse on recurring themes about your business, and gain a deeper understanding of what your customers like or dislike.

REVIEW SOLICITATION

Encourage satisfied customers to post their experience online while intercepting unsatisfied customers to mitigate neutral and negative review scores through customer surveys.

REVIEW FEED WIDGET

Re-publish positive reviews pulled from multiple third-party review sites onto your company’s website via a simple embedded code.

REPORTING & ANALYTICS

Gain actionable insight with customized and segmented reports to expand your location(s) online presence, improve operations and drive revenue.

COMPETITOR INTELLIGENCE

Track top competitors within each market, so you can evaluate their performance and identify their strengths and weaknesses to see how your location compares.

MOBILE ACCESSIBILITY

Mobile-friendly and easily accessible from any device. Monitor, report and take action from anywhere at any time.

BUSINESS LISTINGS MANAGEMENT

Audit your location(s) at a glance for inaccuracies across online directories and quickly populate your business’s name, address phone number, and other key information. Consistency across “local listings” sites to make it easier for customers to find you.

SEO RANKING

A quick peak at the local rank checker shows how your location(s) is tracking in terms of both web and map-based results.

CUSTOMER DATA INTEGRATION

Integrate seamlessly with your current customer management software

Ready to take the next step? Lets discuss how Digital Viscosity’s Reputation Management Solution can help.

Schedule your no-obligation initial consultation below