REVERB-ERATE YOUR REPUTATION WITH OUR REVIEW STIMULATOR
As you know, holding on to a customer is much easier than to pay to acquire a new one.
In a digital marketplace where customers can now share their experiences online with the whole world, you’ve got to step in to help your best customers REVERBerate their positive experiences. Amplify their love for your brand by turning their passion into new leads.
Tactics such as paying for positive reviews can be effective but are not necessarily the best strategy. Review-buying can result in swift and harsh penalties from leading online channels such as Yelp and Google.
So how can you ensure you’re leveraging reviews to convert new customers and revenue? The answer is simple – Digital Viscosity’s exclusive solution REVERB.
REVERB WORKS ACROSS ALL THE MAJOR REVIEW SITES, INCLUDING:
The greater the online rapport you build with your happiest customers, the more likely they’ll be to recommend you to friends and family – through both traditional word of mouth AND online reviews. That’s why we provide a toolkit of best practices for responding to reviews and comments, ensuring that positive messaging is amplified, and any negative messaging is quickly quieted by immediate response. Why this approach? Because, we believe sometimes a customer isn’t truly unhappy, more often, their ‘unhappiness” is simply a signal requesting, further assistance and more personal customer service.
We also measure and segment your customers according to level of satisfaction – and deliver detailed reports segmenting your customers across satisfaction levels, making it easy to address individual segments with their own tailored campaigns. Then we incentivize your top-satisfied customer segment to REVERBerate your positive reputation on social media.
That means your happiest customers will always be amplified.
REVERB MULTIPLIES THE IMPACT OF REVIEWS FROM YOUR HAPPIEST CUSTOMERS
Do your most loyal customers know how much you respect their opinion and would love them to share it online? It’s usually unhappy customers who write negative reviews.
Your happy customers should be the ones spreading the good news about your business. REVERB enlists them to convert and keep your online reviews into the positive territory.
Every day, customers see more “bolt-on” out of the box marketing and ad solutions and campaigns that poorly reflect the brands they’re trying to publicize and are often inconsistent with your hard-earned, personalized service and reputation.
We work closely with you to determine your brand voice so every message we spread on your behalf reflects your brand– from styles and colors to values and standards. We only send it out if it feels true to you.
An automation system should free up your sales team, not add to their workloads.
If you already have CRM and marketing automation infrastructure, we’ll build you a solution that integrates seamlessly, complementing and simplifying your team’s great work. Regardless of how much automation infrastructure you have in place, we’ll build around your team and your technology.
We’ve proven time and again that our marketing automation solutions bring in real revenue for businesses just like yours.
We can demonstrate to you the exact cause-and-effect process we deploy to improve customer reviews, leading to more new customers and revenue for solid businesses providing value to satisfied customers.
HOW CAN REVERB BOOST YOUR BUSINESS?
Whether used solo or integrated with our other solutions, our REVERB platform has been proven to help more than 75% of our clients – with most seeing measurable rises in reputation and revenue within just 2 – 3 months.
The sooner you start using REVERB and the more customers you convert through positive reviews, the faster we can improve your business reputation, with only minimal input from your team.
Managing your online reputation in an omnichannel, mobile-centric world is more than a full-time job. World-class companies get expert help and don’t leave their online reputations to chance. Isn’t it time you did, too?
Contact us to discuss REVERB.